Here at FINCA Kosovo, we strive to meet our clients expectations. We recognize that every customer is unique and we make sure that your needs come first.

Comments or complaints can be directed to our attention on the following channels, phone, 038 609 723,
045 322 101
, e-mail;, or you can write to us, or even visit us on the following address: FINCA Kosovo, Complaint Handling Manager, Robert Doll Str, No. 112, 10000, Pristina, or by filling out this form.

For detailed information on how your complaint will be handled click here:
Qendra e Ankeses -Ne jemi ketu per te ju ndihmuar

For general requirements, contact us through

Letters, phone calls or your emails are treated confidential and as such will be handled by the FINCA team. We assure you that your contact with FINCA will remain confidential, unless you prefer otherwise.


Client Protection

We helped develop, and we endorse, the Smart Campaign.

FINCA Kosovo is part of the FINCA Impact Finance Network, a group of 21 microfinance and financial institutions that provides socially responsible financial services and enables low-income entrepreneurs and small business owners to invest in the future.
©2019 FINCA Kosovo
Privacy Policy